This detailed textbook shows students how to keep every area of a hotel property running smoothly. The book takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. This revised edition features the latest information on facilities management and design issues. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel.

Revisions include:

• Thoroughly updated statistics
• Information updated to reflect current developments and trends
• Many new and improved exhibits
• Many practical examples highlighted in special features
• Case studies at the end of several chapters

Now available in digital format. Click here for a demo.