Marketing and Sales
Marketing in the Hospitality Industry

Chapter: 1Understanding the Hospitality Industry
Chapter: 2Market Segmentation and the Hospitality Industry
Chapter: 3Positioning in Line with Consumer Preferences
Chapter: 4The Channels of Distribution
Chapter: 5Marketing in Perspective
Chapter: 6Applying Key Marketing Methodologies: Marketing Research
Chapter: 7Applying Key Marketing Methodologies: Sales
Chapter: 8Applying Key Marketing Methodologies: Customer Service
Chapter: 9Applying Key Marketing Methodologies: Advertising
Chapter: 10Applying Key Marketing Methodologies: Public Relations
Chapter: 11Applying Key Marketing Methodologies: Promotions
Chapter: 12Applying Key Marketing Methodologies: Data Base Marketing
Chapter: 13Applying Key Marketing Methodologies: Electronic Marketing
Chapter: 14Applying Key Marketing Methodologies: Packaging
Chapter: 15Applying Key Marketing Methodologies: Collateral Materials and Promotional Support
Chapter: 16Applying Key Marketing Methodologies: Understanding Rates and Fares
Chapter: 17Applying Key Marketing Methodologies: Pricing Strategies
Chapter: 18Applying Key Marketing Methodologies: Revenue Maximization
Chapter: 19Practical Steps to Maximize Marketing
Chapter: 20The Marketing Budget
Chapter: 21The Total Hotel/Unit Marketing Plan
Chapter: 22The Total Corporate/Multi-Unit Marketing Plan
Chapter: 23Marketing and the Law
Chapter: 24Marketing Operations, and Research
Chapter: 25Travel Purchasing Systems: Automation and Beyond
Chapter: 26The New Paradigm