Hospitality is a people industry, and this textbook will teach students how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Revisions to this edition include:

• New trends and approaches to performance appraisals
• New section on orientation programs for effectively welcoming new employees
• New section contrasting Maslow's hierarchy of needs and Alderfer's ERG theory
• Updated demographic information on hospitality industry employees
• Updated information on union elections, new Labor Relations Board rules, and interpretations on unions